Bulwark Exterminating Uses Smart Phones for Logistics, Routing and Improved Customer Service

(PRWEB) November 29, 2010

Bulwark Exterminating is testing new proprietary software in its Mesa, AZ branch office that uses smart phone technology to aid in service routing and customer satisfaction, and plans to implement its new software in all 11 branches nationwide within a month?s time.

Each morning, technicians receive an email on their smart phones, with which they are able to access their routes, customer contact information and custom service notes for those customers. This eliminates the need to receive their daily routes via fax or personally stop at the office before work to clock in.

?We wanted to make sure our technicians and staff are completely happy with the new system before we take all the offices live.? said Adam Seever, Owner and CEO of Bulwark. ?Mesa is one of our larger markets, so it was a natural place to start.?

Each service truck will also be installed with a wireless printer, where the technicians will be able to print the customer?s invoice at the time of service. The nature of the software also minimizes any input errors which normally might occur by hand.

One invoice sheet is typically given to the customer and another is taken back to the office for filing. The new printers will print an invoice that measures about one-third the size of a regular sheet of paper. That sheet will be given to the customer and a digital copy will be uploaded to the company?s database. This will save 1 2/3 sheets of paper per service visit. During a month like October when Bulwark serviced 35,000 customers nationwide, this will save over 58,000 sheets of paper. Customers will also be able to have their invoice emailed directly to them, saving paper all together.

?Our software will serve two very important purposes?, Seever said. ?We will be able to streamline the service routes of our technicians as well as spare costly resources such as thousands of reams of paper.?

About Bulwark Exterminating

Bulwark Exterminating LLC is based in Mesa, AZ and is an industry leader in providing high quality pest control service. Bulwark is fully operational in 7 states, including 11 major cities. While Bulwark provides pest extermination for common insects such as ants, roaches, crickets and spiders, the company?s differentiating specialty is scorpion control. To do this, Bulwark uses the finest and most effective products in the world to solve common pest problems. Bulwark is privately and family owned, has approximately 250 employees and services over 50,000 customers nationwide. For more information, visit http://www.bulwarkpestcontrol.com.

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Customer Care Operations Pro Joins the Customer Care Institute

ATLANTA, GA (PRWEB) August 18, 2006

The Customer Care Institute (http://www.customercare.com) announced today that Donald L. Mayer, an expert on Consumer Response and Customer Care operations, has been named Senior Consultant.

Prior to joining the Institute, Mayer held leadership positions and led a variety of highly-successful service initiatives for Proctor and Gamble?s Clairol division and Kraft General Foods.

While at Clairol, Don directed the RFP process and the implementation of new customer relationship management (CRM) technology. This enabled his unit to handle a 45% increase in customer contacts while realizing a budget savings of 50%.

As Director of Global Business Systems Consumer Solutions for P&G, Don developed and implemented the strategy for allocating contact volume between two major global outsourcing vendors. He further improved Clairol?s response process by successfully outsourcing the high volume routine promotional and direct purchase calls.

As the Director of Consumer Response and Information Services for Kraft General Foods, he was instrumental in consolidating the Consumer Response functions for the operating companies. Don also directed the team that rolled out the toll-free 800 number for all General Foods USA products.

?To succeed in today?s extremely competitive environment, a company must focus on building and increasing customer loyalty. The Customer Care Institute is recognized as providing a unique resource for companies seeking to improve customer relationships,? said Mayer. ?I am looking forward to contributing to the Institute?s innovative practices.?

Mayer has written numerous articles on the management and use of data captured as the result of the toll-free number contact channel. He is an expert in the field of toll-free numbers and has been featured on CNBC and ABC news.

?Don?s passion for excellence in Customer Care is well known,? said Roger Nunley, Managing Director of the Institute. ?His many years of Customer Care experience, combined with his skills in facilitation and group dynamics, help ensure that the Institute?s members and clients will have access to the latest Best Practices tools and techniques.?

About the Institute

The Customer Care Institute (CCI) is an international organization that assists companies with improving the delivery of Customer Care. CCI focuses on issues found in the Customer Service, Consumer Relations, Teleservices and Help Desk professions.

The Institute provides its clients with Customer Care assessments, Customer Care certification programs, front-line and management skills training courses, customer satisfaction measurement programs and other services designed to build customer loyalty.

CCI conducts and monitors research on Customer Care issues, identifies emerging trends, organizes Forums and workshops and publishes the Customer Care Update e-newsletter.

The Institute?s clients represent a wide range of industries including financial services, healthcare, information technology, electronics, manufacturing, consumer goods, associations, and government and non-profit organizations.

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