Customer Care Operations Pro Joins the Customer Care Institute

ATLANTA, GA (PRWEB) August 18, 2006

The Customer Care Institute (http://www.customercare.com) announced today that Donald L. Mayer, an expert on Consumer Response and Customer Care operations, has been named Senior Consultant.

Prior to joining the Institute, Mayer held leadership positions and led a variety of highly-successful service initiatives for Proctor and Gamble?s Clairol division and Kraft General Foods.

While at Clairol, Don directed the RFP process and the implementation of new customer relationship management (CRM) technology. This enabled his unit to handle a 45% increase in customer contacts while realizing a budget savings of 50%.

As Director of Global Business Systems Consumer Solutions for P&G, Don developed and implemented the strategy for allocating contact volume between two major global outsourcing vendors. He further improved Clairol?s response process by successfully outsourcing the high volume routine promotional and direct purchase calls.

As the Director of Consumer Response and Information Services for Kraft General Foods, he was instrumental in consolidating the Consumer Response functions for the operating companies. Don also directed the team that rolled out the toll-free 800 number for all General Foods USA products.

?To succeed in today?s extremely competitive environment, a company must focus on building and increasing customer loyalty. The Customer Care Institute is recognized as providing a unique resource for companies seeking to improve customer relationships,? said Mayer. ?I am looking forward to contributing to the Institute?s innovative practices.?

Mayer has written numerous articles on the management and use of data captured as the result of the toll-free number contact channel. He is an expert in the field of toll-free numbers and has been featured on CNBC and ABC news.

?Don?s passion for excellence in Customer Care is well known,? said Roger Nunley, Managing Director of the Institute. ?His many years of Customer Care experience, combined with his skills in facilitation and group dynamics, help ensure that the Institute?s members and clients will have access to the latest Best Practices tools and techniques.?

About the Institute

The Customer Care Institute (CCI) is an international organization that assists companies with improving the delivery of Customer Care. CCI focuses on issues found in the Customer Service, Consumer Relations, Teleservices and Help Desk professions.

The Institute provides its clients with Customer Care assessments, Customer Care certification programs, front-line and management skills training courses, customer satisfaction measurement programs and other services designed to build customer loyalty.

CCI conducts and monitors research on Customer Care issues, identifies emerging trends, organizes Forums and workshops and publishes the Customer Care Update e-newsletter.

The Institute?s clients represent a wide range of industries including financial services, healthcare, information technology, electronics, manufacturing, consumer goods, associations, and government and non-profit organizations.

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Primary Care Practitioners Focus on Reducing the Risks that Lead to Heart Disease at Cardiometabolic Risk Summit, September 2012 in Las Vegas

Millstone, NJ (PRWEB) December 19, 2011

Primary care practitioners from across the country will convene September 7?9, 2012, in Las Vegas, NV for the Primary Care Cardiometabolic Risk Summit. The Cardiometabolic Risk Summit, presented by Consultant in partnership with North American Center for Continuing Medical Education, LLC (NACCME) and HMP Communications, is the only national, multi-day conference specifically designed to help healthcare providers in the primary care setting reduce cardiometabolic risk.

The statistics are alarming:

One in 3 adults in the United States are affected by the epidemic of cardiometabolic syndrome ? a constellation of risk factors, including hypertension, diabetes, high cholesterol, and obesity that increase the risk of cardiovascular disease.1

Primary care providers are at the forefront of treating cardiometabolic risk, with hypertension representing the most commonly diagnosed condition at physician office visits and more than 90% of patients with diabetes cared for solely by their primary care provider. 2

Approximately 1 in 3 adults have been diagnosed with hypertension, accounting for 46.3 million ambulatory visits each year. 3

Diabetes affects nearly 8.3% of the US population ? an estimated 25.8 million individuals ? and an additional 79 million people are considered to have pre- diabetes. 3

33.8% of the individuals in the United States are obese and 34% are overweight, which puts them at risk for heart disease, stroke, type 2 diabetes, and certain types of cancer. 3

16.3% of adults in the United States have high cholesterol, and individuals with high total cholesterol have approximately 2 times the risk of heart disease as people with optimal levels. 3

With the Cardiometabolic Risk Summit, primary care physicians, internists, general practitioners, nurses, nurse practitioners, physician assistants, certified diabetes educators, and other related healthcare professionals involved in the treatment of patients at risk for cardiometabolic syndrome will gain the knowledge and skills to combat this growing epidemic.

North American Center for Continuing Medical Education, LLC (http://www.naccme.com), and HMP Communications Holdings Company, provides the highest quality CME/CE across medical disciplines and therapeutic areas. In conjunction with top medical faculty, NACCME develops evidence?based initiatives that target specific educational needs, assisting healthcare professionals in improving patient outcomes by bridging the gap between current and best healthcare practices.

HMP Communications, LLC, is a leader in healthcare communications and education. The company publishes some of the nation's most well-respected journals across three key medical divisions: Wound Care/Podiatry, Cardiology and Life Sciences. HMP also offers more than 20 years' meeting management/production expertise and over a decade producing cutting-edge, online education. Visit http://www.hmpcommunicationsholdings.com for more information.

1. Ervin BR. Prevalence of metabolic syndrome among adults 20 years of age and over, by sex, age, race and ethnicity, and body mass index: United States, 2003-2006. National Health Statistics Report; no 13. Hyattsville, MD: National Center for Health Statistics. 2009.

2. McCullough DK, Price MJ, Hindmarsh M, Wagner EH. A Population-Based Approach to Diabetes Management in a Primary Care Setting: Early Results and Lessons Learned. http://www.acponline.org/clinical_information/journals_publications/ecp/augsep98/population.htm. Accessed December 15, 2011.

3. US Centers for Disease Control and Prevention. http://www.cdc.gov. Accessed August 15, 2011

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