Bulwark Exterminating is testing new proprietary software in its Mesa, AZ branch office that uses smart phone technology to aid in service routing and customer satisfaction, and plans to implement its new software in all 11 branches nationwide within a month?s time.
Each morning, technicians receive an email on their smart phones, with which they are able to access their routes, customer contact information and custom service notes for those customers. This eliminates the need to receive their daily routes via fax or personally stop at the office before work to clock in.
?We wanted to make sure our technicians and staff are completely happy with the new system before we take all the offices live.? said Adam Seever, Owner and CEO of Bulwark. ?Mesa is one of our larger markets, so it was a natural place to start.?
Each service truck will also be installed with a wireless printer, where the technicians will be able to print the customer?s invoice at the time of service. The nature of the software also minimizes any input errors which normally might occur by hand.
One invoice sheet is typically given to the customer and another is taken back to the office for filing. The new printers will print an invoice that measures about one-third the size of a regular sheet of paper. That sheet will be given to the customer and a digital copy will be uploaded to the company?s database. This will save 1 2/3 sheets of paper per service visit. During a month like October when Bulwark serviced 35,000 customers nationwide, this will save over 58,000 sheets of paper. Customers will also be able to have their invoice emailed directly to them, saving paper all together.
?Our software will serve two very important purposes?, Seever said. ?We will be able to streamline the service routes of our technicians as well as spare costly resources such as thousands of reams of paper.?
About Bulwark Exterminating
Bulwark Exterminating LLC is based in Mesa, AZ and is an industry leader in providing high quality pest control service. Bulwark is fully operational in 7 states, including 11 major cities. While Bulwark provides pest extermination for common insects such as ants, roaches, crickets and spiders, the company?s differentiating specialty is scorpion control. To do this, Bulwark uses the finest and most effective products in the world to solve common pest problems. Bulwark is privately and family owned, has approximately 250 employees and services over 50,000 customers nationwide. For more information, visit http://www.bulwarkpestcontrol.com.
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